Complaints
Not satisfied? Let us know and we'll find a solution together.
How to file a complaint
Send your complaint to:
- Email: [email protected]
- Post: Imagine Properties Spain S.L., Urbanización Monte Mayor Alto B18, 29679 Benahavís (Málaga), Spain
- Phone and WhatsApp: +34 691 531 911
Include your name, contact details, the property or service concerned and what went wrong. We'll confirm receipt and reply as soon as possible, within ten working days at the latest.
Official complaint form
Under the rules of the Junta de Andalucía (Decreto 82/2022), you can also use an official complaint form (hoja de quejas y reclamaciones). It's available at our office or by email on request. More information at www.consumoresponde.es.
Resolving disputes
Consumers in the European Union can also contact the competent consumer services in their own country or in Andalusia.
Last updated: 18 October 2026